When using TomTom HOME, you can check whether it has successfully connected to the TomTom servers:
If you are trying to download an update at your workplace, be aware that your company may have download restrictions and access policies that may prevent a map from being downloaded.Īlso, if you are using a public network, it could be an unstable internet connection and may cause a download and/or installation failure. Check the settings to make sure the TomTom software has full access to the internet. Security software and hardware, workplace and public internet connectionsįirewalls, routers, antivirus scanners and pop-up blockers can also interfere with a download if they are not set up correctly. Security software and hardware can cause a failed download and/or installation: The table below refers to the download speed.Īll values in this table are theoretical values.Įxternal influences lower the actual download speeds. Tip: There are many websites that can test the speed of your internet connection. If the speed of your internet connection is listed as ‘Not Recommended’ for the size of the file you want to download, try a location that has a faster internet connection.
The bigger the file the longer it will take to download. The table below shows the estimated time to download each file size compared to the internet connection speed. The TomTom software will list the size of the update(s) before you start the download.
